Well, my computer decided to say goodnight before I did... I was almost finished with my post, too. That was over an hour ago. But here we go again. I found the email and I was assigned to Orchestra 12 ~ 12? 12?? 12!?! Row DD sounded good, though. S 22-S 22 ~ now how's that for stating a seat number
. All I wanted was clarification on what the 12 is all about. TM told me my ticket was cancelled and refunded. I had them transfer me to someone higher up... "Customer Service" ~ I suggested that perhaps the message I was given was the result of poorly-trained staff not being able to properly interpret what they were seeing.
Well, Customer Service found that "technically" it was cancelled and refunded, but I actually have until October 2 to call them before it actually get refunded through or some such. Meanwhile, they're holding my seat until October 8th. Of course, the TM Customer Service woman ~ who asks "How can I give you world-class service today?" to which I replied, "By giving me world-class service today." Well, there was no world-class service on the docket, as she had no clue as to what Orchestra 12 meant... she has no actual seating chart, as in a diagram, in her TM computer
... nope. Just words on a screen that say what's still available, such as Orchestra 3, Row ... , Seat ... ~ but no way that she can clarify for me what the 12 is all about... only that "That's what it says... " Yuh think?? [As I recall, that's where I came in on this movie.]
However, she could give me two phone numbers to the venue, which might be able to help me. So, I called the first number and got "Teletouch Paging ~ If you're calling about an outage in your area, press 1"
. So, I tried the second number she gave me and got what we refer to as a "Reorder" signal... that's an extremely fast 'busy' signal, which suggests that something is wrong with the telephone line.
Not to give up, I checked on the Contact Us link... and got a fax number and an email address there... but no phone numbers, box office or otherwise.
So, I probably oughta just go ahead and confirm tonight, as I'm sure I'm in the 4th row and on the Dino-Javier side, and facing Sharon [as the women stand facing out at an angle]... and it's this side of the stage that Leonard interacts more times in a personal way with his band members... Javier, Dino, and then his kneels and such.
Still, I'd like to know what the 12 is all about. When I look at the chart myself, there's no such number... Orchestra is Orchestra, Mezzanine is Mezzanine, News is News [whoops
... had to throw that in there
].
YaY, Linda!!! I'm happy for you... and this venue looks like a dream! Exactly what the spirits ordered for Leonard
.
Donalagata ~ Do you use several email addresses? If so, have you checked all your others? You're right on how contradictory the info you get is... I still don't understand the October 2 part. All that's needed to correct the cancellation is for them to re-enter your credit card info, with no additional processing fees being charged. I'm hoping you'll insist on box office pick-up, with written confirmation of that, as you said.
~ Lizzy
"Be yourself. Everyone else is already taken."
~ Oscar Wilde
. I can't even read it again without laughing just as hard every time I do 
. I have read and been told too many different things so I am determined to get something in writing before I leave Michigan next Friday. I think that I have spoken to at least six different customer service persons at TM and not one has told me the same thing. I have been put on hold for greater than twenty minutes twice ( and yes I did hold via speaker phone).If you hang up and call back again you have to wait at least ten minutes before you reach an actual human being. So no way was I going to hang up. Lizzy I read that you too have not recieved an e-mail yet is that correct? I hope that the e-mail arrives soon and is not lost in cyper space somewhere... 
