Problem with Billetech

USA and Canada (April 1 - June 4, 2009). Special concert for fans in NYC (February 19). Concert reports, set lists, photos, media coverage, multimedia links, recollections...
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Darling
Posts: 370
Joined: Sun Mar 16, 2008 6:42 pm

Problem with Billetech

Post by Darling »

I bought and paid 519$ for 2 tickets for the May 21st show in Quebec city through Billetech by internet on April 5th, received a confirmation number, but tonight when I went on the Billetech and checked into my account it says I have no ticket for any incoming event.

I am desperate. I can't even call because their offices are closed. What is going on??? :cry: :cry: :cry:
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brightnow
Posts: 853
Joined: Fri Feb 20, 2009 5:54 pm
Location: Pittsburgh

Re: Problem with Billetech

Post by brightnow »

That does sound concerning, the best thing to do is not to panic and call them first thing tomorrow.
It might me a temporary database outage in their system, many companies schedule maintenance work for the weekend, if they don't do it right the data might appear to be missing for a while.
Try to find an email confirmation and/or credit card charge from the date of your purchase. Often there will be a reference number attached to the credit card charge, that will help you when you call tomorrow.
As worrying as it is, you can't help the situation by worrying about it :) Try to relax and take care of it in the morning. Don't forget to post back here once it's all sorted out!
Columbia May 11, 2009; Boston May 29, 2009; Durham November 3, 2009; Las Vegas December 10 & 11, 2010; Austin November 1, 2012; Boston December 15, 2012; Brooklyn December 20, 2012
Darling
Posts: 370
Joined: Sun Mar 16, 2008 6:42 pm

Re: Problem with Billetech

Post by Darling »

Thank you very much brightnow for your encouraging post. Will call tomorrow morning, but they open only at 10:00 am. I will try to post as soon as I can, but I will be on the road so it may be only tomorrow night.

Good night
Darling
Posts: 370
Joined: Sun Mar 16, 2008 6:42 pm

Re: Problem with Billetech

Post by Darling »

Just a fast word to tell you that I phoned and everything is fine, the web site had a problem,

Phew!!! :D

Thanks for your support!
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brightnow
Posts: 853
Joined: Fri Feb 20, 2009 5:54 pm
Location: Pittsburgh

Re: Problem with Billetech

Post by brightnow »

Here's to happy endings...

I was quite confident that it was a technical malfunction of some sort.
All that's left to say (this time, with even more confidence) is: Enjoy the show!
Columbia May 11, 2009; Boston May 29, 2009; Durham November 3, 2009; Las Vegas December 10 & 11, 2010; Austin November 1, 2012; Boston December 15, 2012; Brooklyn December 20, 2012
Darling
Posts: 370
Joined: Sun Mar 16, 2008 6:42 pm

Re: Problem with Billetech

Post by Darling »

I will! :D
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